Public Offer Agreement

This proposal of ТОО «MSSP.GL» (the "Contractor"), represented by its General Director Dauren Kairgeldinovich Salipov acting under the Charter, constitutes a Public Offer on the basis of which the Contractor proposes to conclude a services agreement (the "Offer Agreement" or "Offer") for services delivered by means of information technology, on the terms set out in this proposal, with any interested party. It contains all the material terms required of a public offer by Articles 395-396 of the Civil Code of the Republic of Kazakhstan. This Offer expresses the Contractor's intention to conclude an agreement on the terms stated here with anyone who responds.

The Customer should therefore read this Offer carefully. If the Customer disagrees with any clause of this Offer Agreement, the Contractor invites the Customer to refrain from taking any action constituting acceptance.

1. General provisions

1.1. This Offer Agreement is the Contractor's official proposal (offer) to conclude an agreement for the provision of information and consulting services (the "Services") and contains the detailed terms on which those services are provided. The Customer can review the Courses (topics) offered by the Contractor and the applicable pricing at citizensec.kz (the "Site").

1.2. Acceptance of this Offer Agreement consists of registering for a selected course and subsequently paying for the Services in the manner, amount and time specified in this Agreement.

1.3. By accepting this Offer Agreement, the Customer warrants that they have read, agree with, and fully and unconditionally accept all terms of the Agreement as set out in the text of the Offer Agreement.

1.4. The Customer understands that acceptance of the Offer Agreement is equivalent to concluding the Agreement on the terms set out in it.

1.5. In taking steps to accept the Offer Agreement, the Customer warrants that they have the legal capacity to enter into contractual relations with the Contractor.

1.6. The Offer Agreement is published on the Contractor's site: citizensec.kz/offer

1.7. The Contractor may amend the terms of the Offer Agreement at any time. Amendments take effect when published on the Site.

1.8. The Offer Agreement may be withdrawn at any time.

1.9. The Offer Agreement requires no seal or signature from the Customer or the Contractor (the "Parties") and retains full legal force without them.

1.10. Information and consulting services do not constitute educational activity and are not subject to licensing.

1.11. The processing of the Customer's personal data is described in the Privacy Policy at citizensec.kz/policy. The data deletion procedure is described at citizensec.kz/data-deletion.

2. Subject of the Offer Agreement

2.1. Under this Agreement the Contractor undertakes to provide the Services and the Customer undertakes to pay for them in accordance with the terms of the Agreement.

2.2. The types and names of courses, the format of delivery, the period over which the Services are provided, other necessary characteristics and the price are stated on the relevant course pages published openly on the Contractor's site at citizensec.kz. The Customer undertakes to select the course or courses required, in accordance with the courses and pricing offered by the Contractor on the site.

2.3. The Contractor imposes no requirements or admission rules for enrolling the Customer.

2.4. On completion of the Services the Contractor issues the Customer a Certificate of completion (provided the course has been completed and all tests passed at 100%), confirming that the Services have been provided.

2.5. The Contractor may engage subcontractors of its choosing to deliver the Services.

2.6. The Services may be delivered as follows: as online video lessons and text lessons through the site's services; by granting access to video lessons.

2.7. Information and other materials provided to the Customer by the Contractor under this agreement — including on paper, optical and electronic media, and audio and video recordings — are confidential information intended solely for the Customer.

3. Deadlines: acceptance, delivery of services, term of the agreement

3.1. Acceptance by the Customer (payment for the services) must take place no later than 3 (three) working days before the start of the course selected by the Customer. The deadline is deemed met if the Contractor receives acceptance within that period.

3.2. The Agreement takes effect when funds are credited to the Contractor's account and remains in force until access to the Course(s) expires.

3.3. The delivery periods, specific times, number of hours and dates of the Services are stated on the Site in the section(s) corresponding to the course(s) selected by the Customer.

4. Rights and obligations of the parties

4.1. The Customer undertakes:

4.1.1. To select the required courses and pay for the Services in the manner, amount and time specified in this Agreement.

4.1.2. To complete all assignments of the online course and take the Course tests on time.

4.1.3. To provide the Contractor in good time with all documents and information needed to deliver the Services.

4.1.4. Not to use information received from the Contractor for personal gain in a way that could cause harm to the Contractor or damage its reputation.

4.1.5. The Customer provides the Contractor (by completing the application form on the Site) with the documents needed to issue an invoice, a certificate and other necessary documents, including personal data: surname, first name, date of birth, telephone number and email address. The Customer consents to the Contractor processing this data for the purpose of performing this Agreement: collection, recording, organisation, accumulation, storage, correction and use. Processing is carried out as described in the Privacy Policy (citizensec.kz/policy).

4.1.6. To keep track of the start dates of the training Services, to work through the online course programme in full, including the study load and independent work set by the Contractor.

4.1.7. Not to disclose confidential information or other data provided by the Contractor in connection with this Offer, including Lesson materials, to any third party without the Contractor's prior written consent (other than information that is publicly available).

4.1.8. Not to pass the login and password received at Registration to third parties.

4.1.9. Not to take any action aimed at gaining access to another person's account, whether by guessing a login and password, hacking or otherwise.

4.1.10. To sign the Certificate of completed work (services rendered) no later than 5 (five) calendar days after receiving it.

4.2. The Contractor undertakes:

4.2.1. To organise and ensure proper delivery of the Services in accordance with the course selected by the Customer and this Offer Agreement.

4.2.2. To give the Customer access to citizensec.kz by sending account credentials to the Customer's email address, subject to payment in full for the selected Course.

4.2.3. To issue a certificate of completion.

4.2.4. To send the Customer the Certificate of completed work (services rendered) for signature no later than 5 (five) working days after the Services are completed.

4.2.5. To provide the Customer with the information materials needed for the Course(s).

4.2.6. To use the Customer's personal data only for the purposes set out in clause 4.1.5 of this Agreement. The Contractor does not share the Customer's personal data with third parties, except: service providers engaged to perform this Agreement (payment provider, email service, hosting provider), to the extent necessary to deliver the Services; and where disclosure is required by law (requests from courts, law enforcement and government bodies). The scope and procedure for such sharing are described in the Privacy Policy.

4.2.7. To send the Customer marketing and informational messages only where the Customer has given separate consent at registration or subscription. Such messages can be stopped at any time by writing to [email protected] or using the unsubscribe link in the message.

4.3. The Customer has the right:

4.3.1. To require proper and timely delivery of the Services by the Contractor.

4.3.2. To withdraw from the Agreement, subject to reimbursing the Contractor for costs actually incurred in delivering the Services.

4.3.3. To withdraw consent to the processing of personal data and request its deletion in the manner described at citizensec.kz/data-deletion.

4.4. The Contractor has the right:

4.4.1. To determine the forms and methods of delivering the Services, setting out the terms on the Site.

4.4.2. To determine the assessment system used in delivering the Services, and the forms and procedure of assessment.

4.4.3. To determine which specialists deliver the Services and to allocate work among them at its discretion.

4.4.4. To require payment for Services rendered or being rendered.

4.4.5. To suspend delivery of the Services temporarily or entirely if the Customer fails to comply with or breaches the rules of study, without refunding the payment (prepayment) made by the Customer.

4.4.6. To obtain from the Customer any information needed to perform its obligations under the Offer Agreement. If information is not provided, or is provided incompletely or incorrectly, the Contractor may suspend performance of its obligations until the necessary information is provided.

5. Acceptance of services

5.1. Within 5 (five) working days of the Services being completed, the Contractor shall provide the Customer with the Certificate of completed work (services rendered) and a Certificate, in the form established by the Contractor, confirming completion of the consulting services.

5.2. The Contractor sends the documents referred to in clause 5.1 to the Customer by post or by email, at its discretion. Where services are delivered remotely, by online broadcast or by access to video recordings, the documents are sent by email only.

5.3. The Services are deemed properly rendered once the Contractor has delivered all the documents referred to in clause 5.1.

5.4. The Services are deemed properly rendered in full if the Customer raises no complaint within three working days of the Services being completed.

6. Price of services

6.1. The total price of the Services is calculated from the price of the consulting courses (topics) selected by the Customer, as stated on the Contractor's Site.

6.2. The total price of the Services may be changed only by signing a supplementary agreement to the Agreement.

6.3. The Contractor may at its discretion set discounts and bonuses and/or offer incentive programmes, the terms of which it publishes on the site.

7. Payment procedure

7.1. Payment for the Services is made by 100 (one hundred) per cent prepayment, no later than 3 (three) calendar days before the Services begin for the selected consulting course (topic).

7.2. Payment methods: cash at the Contractor's office at the address given in section 13 of this Agreement; online card payment through a payment provider; transfer by the Customer of funds in the currency of the Republic of Kazakhstan (tenge) to the Contractor's settlement account. The Customer's payment obligations under the Agreement are deemed performed on the day the funds are credited to the Contractor's settlement account.

7.3. The Contractor makes refunds within 5 (five) working days on the basis of an original refund application, to the account stated in that application. The original application must be delivered to the Contractor in person or by registered post with acknowledgement of receipt.

8. Liability of the parties

8.1. The Parties are liable for failure to perform or improper performance of their obligations under the Agreement in accordance with the Agreement and the legislation of the Republic of Kazakhstan.

8.2. Any penalty under the Agreement is payable only on a reasoned written demand by a Party.

8.3. Payment of a penalty does not release the Parties from performing their obligations under the Agreement.

8.4. The Customer may not photograph or make audio or video recordings of the online course and related materials, or subsequently distribute them. If the Customer allows such information to be distributed, the Customer is liable to the Contractor for the losses caused by that distribution.

8.5. Where the Customer breaches the obligations set out in clauses 4.1.7, 4.1.8, 4.1.9 and 8.4, and the Contractor establishes that third parties have gained access to the content of the Courses, the Contractor may claim compensation for the losses caused, in the manner provided by the legislation of the Republic of Kazakhstan.

9. Grounds and procedure for termination

9.1. The Agreement may be terminated by agreement of the parties, or at the initiative of either Party where the other Party breaches the terms of the Agreement, with written notice to the other Party.

9.2. Upon a breach, the initiating Party shall submit a detailed written report listing the grounds for termination.

9.3. The Agreement is deemed terminated when the Party in breach receives the corresponding written notice from the other Party.

10. Dispute resolution

10.1. The pre-trial complaint procedure is mandatory for the Parties in disputes arising from the Agreement.

10.2. Letters of complaint are sent by the Parties by hand or by registered post with acknowledgement of receipt, to the address of the relevant Party.

10.3. Sending letters of complaint by any means other than those set out in clause 10.2 is not permitted.

10.4. A letter of complaint is to be considered within 5 (five) working days of receipt by the addressee.

10.5. Disputes arising from the Agreement are resolved in court in accordance with the legislation of the Republic of Kazakhstan, at the Contractor's location.

11. Force majeure

11.1. The Parties are released from liability for full or partial failure to perform their obligations under the Agreement where that failure results from force majeure, namely: fire, flood, earthquake, strike, war, acts of government authorities or other circumstances beyond the Parties' control.

11.2. A Party unable to perform its obligations under the Agreement shall notify the other Party in writing promptly, and no later than 5 (five) calendar days after the force majeure event, providing supporting documents issued by the competent authorities.

12. Miscellaneous

12.1. The Parties agree that if any provision of the Agreement becomes invalid during its term as a result of a change in legislation, the remaining provisions remain binding on the Parties for the term of the Agreement.

13. Contractor's details and contact information

ТОО «MSSP.GL»

BIN: 150140024604

Address: Ibragimov street 9, Alatau microdistrict, Medeu district, Almaty 050000, Kazakhstan

Email: [email protected]

Last updated: 04.11.2026